Osteopathy Europe is committed to protecting and respecting your privacy.

This Data Privacy Policy, together with our terms of use and any other documents that refer to our terms of use, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.

For the purpose of the General Data Protection Regulations 2018, the data controller is Osteopathy Europe Charles Madoux 59, 1160 Brussels Belgium.

This policy only applies to our website. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy, or the terms of the website and you should check their policy before continuing to access the site.


We may collect and process the following personal data about you:

Information that you provide by filling in forms on our site This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services, such as your name, email address, address, telephone number, bank details, profile picture and where required additional personal information. This data may be processed for the purposes of providing our services and communicating with you. The legal basis for this processing is consent (where you have supplied the information) and our legitimate interests which include promoting the services offered by the organisation and the administration of our business).

We may also ask you for information when you report a problem with our site.

This could include your name, email address and even membership details. This is for the purposes of operating our website, and the legal basis for this processing is consent. If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.


IP addresses and cookies

We may collect information about your computer, including where available your: IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual and we will not collect personal information in this way.

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. The legal basis for this is our legitimate interest, as they help us to improve our site and to deliver a better and more personalised service. They enable us to:

  • estimate our audience size and usage pattern
  • store information about your preferences, and so allow us to customise
    our site according to your individual interests
  • speed up your searches and recognise you when you return to our site
  • You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.


Where we store your personal data

Some of the data that we collect from you may be stored outside the European Economic Area (“EEA”) by organisational solution providers which the OE may use. In these cases, we will only use providers who have signed the EU privacy shield.

It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps possible to ensure that your data is treated securely and protected in accordance with the GDPR.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service when you choose to do so.
  • To notify you about changes to our service.


Disclosure of your personal data to others

We may disclose your personal information to certain third parties:

  • We are under a duty to disclose or share your personal data in order to comply with our legal obligations. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • Basic information may be shared with our professional advisors and service providers

We may also disclose your data to third-party EU-based providers of goods or services which may be of interest to you and we or they may contact you about these by post or telephone. Each third party will share their privacy policy with you on making contact.


Retaining your personal data

We will only retain personal data for as long as it is necessary to fulfil the purpose for which it was collected and our legal obligations. Members’ records will be retained for seven years after they resign from membership.


Your rights

You have the right to

1.Access your data, including being notified of the details of what data is held, the purposes of the processing and who it is shared with;
2.Rectification of personal data that is incomplete or inaccurate;
3.Erasure of your data in some circumstances; i.e. when it is no longer necessary for the purposes it was collected, you withdraw consent or you object to its processing;
4.Restrict the processing of your data
5.Object to processing of your data
6.Data portability
7.Complain to a supervisory authority; and
8.Withdraw consent.

You can also exercise any of your rights in relation to your personal data at any time by contacting us at


Access to information

You can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of the Business and information about these interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients whom the data is/will be disclosed to.

How long the data will be stored

  • Details of your rights to correct, erasure, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority (ICO).
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision-making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

To access what personal data is held, identification will be required:

We will accept the following forms of ID when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If the Organisation is dissatisfied with the quality, further information may be sought before personal data can be released.

All requests should be made to the secretariat at writing to us at the address below.


Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. However, we advise that you check this page regularly to keep up to date with any necessary changes.



In the event that you wish to make a complaint about how your personal data is being processed by the Business, you have the right to complain to us. If you do not get a response within 30 days you can complain to the ICO.

Avenue Charles Madoux 59, 1160 Brussels Belgium

email secretariat at:

Data Protection Authority

Published January 2023 (Version 2.0)